Easy Returns

Holiday Returns

Shop worry free with our extended Holiday Returns.  Shop now and return your item by January 7th, 2024. Regular exceptions apply, see below for full details.

Easy, Free, No Hassle Returns

Easy Returns help us deliver the best customer service experience possible. Outdoor Pros offers one FREE return with our easy to use pre-paid return shipping label. Follow these easy steps to return your order.

1.     Visit My Account  and select Orders.  Here you’ll find your Return Shipping Label, Tracking Info and order notes

2.     To avoid delays in your refund or exchange, please print and complete the Outdoor Pros Return Form  and add it to your item return. 

3.     Secure the pre-paid return label to the parcel.

4.     Bring the package to Canada Post and they’ll take care of the rest The shipping is prepaid by Outdoor Pros.

5.     Its that easy.  You’ll receive a refund within 15 days of the return arrival. 

*Please note, Free returns do not apply to oversized or bulky items. Return shipping costs for these items will be deducted from the refund.  


In-Store Returns

We stand behind the products we sell. If you are not completely satisfied with your purchase simply return it for a refund or an exchange 30 days from the purchase date. Our Pro Team are happy to help you with refunds, exchanges or manufacturer warranties.  Merchandise returns require the following without exception:

  • Original Proof of Purchase.
  • Items must be in unused condition and contain original tags, packaging and accessories.


Return Guidelines

Before you make your purchase please be aware that the following items are Final Sale and cannot be returned for Refund or Exchange:

  • Firearms, Ammunition, Bear & Dog Spray
  • Clearance Items
  • Electronics (GPS, Chart Plotters, Cameras Radios, DVDs, Electronic Dog Collars, Satellite Communicators)
  • Underwear, Swimwear, Base layers
  • Archery Equipment (Bows & Custom Cut Arrows)
  • Special Order Items
  • Outdoor Pros Gift Cards
  • Other Restrictions May Apply

Please note that although Firearms, Ammunition, Archery Equipment and Electronics are final sale they are all covered by manufacturer’s warranty. For more information contact Pro Help.