FAQ – Frequently Asked Questions

The Outdoor Pros FAQ page is here to provide you with quick answers to our most frequently asked questions FAQ. Don’t Know? Ask a Pro, we’re happy to help.

How soon will my order arrive?

We use Canada Post Expedited Shipping for our parcel delivery.  We’re the most easterly part of Canada so we’re up early and we get your order out in 1-2 days. Once Canada Post picks up your order, you’ll get an automated tracking number from them.  Sometimes these go to your spam folder so you might need to take a peek there if it doesn’t show up within 48 hours of your order.

 

Thanks for signing up, we’re glad you joined the Outdoor Pro Team. The promo code email is automated and likely ended up in your spam folder. Please use promo code firstorder to save 10%. Make sure not to add spaces. Thanks.

An automated Canada Post email, including your tracking number, is sent as soon as they pick up your package. Sometimes these emails end up in your spam folder.  To recap, after you submit your order, you’ll get a confirmation email from Outdoor Pros advising what to expect next.  Be on the lookout for a Canada Post email once the parcel is picked up.

We’re happy to help you in any way we can. For prompt assistance, please email Outdoor Pros customer support through our Contact page. Here you can fill out a contact form with your message and contact details. Alternatively, if your inquiry is urgent, you can reach us during business hours at (709) 747-3734.

Absolutely! We have sales promotions each month, depending on the season.  You can also find some incredible deals on great outdoor gear in our Clearance Rack.  Join our e-mail list so you’re the first to hear about promos and events.

You sure can.  Give us a call at (709) 747-3734. One of our team will be happy to help you.

Shipping is Free for most orders that are over $50 before taxes. Some exceptions include firearms, bulky and over-sized items that can be shipped by Canada post, but for an additional fee. For a full breakdown of our shipping fees please visit Shipping & Ordering Info

To place an order on outdoorpros.ca, simply browse the website, add the desired products to your cart, proceed to the checkout page, and follow the instructions to complete the order process. Once you’ve completed your order, you’ll receive a confirmation email with tracking info.

Outdoorpros.ca offers a 30-day return policy. If you are not satisfied with your purchase, you can return it with a free prepaid return label within 30 days of receipt. You will receive a refund or exchange, provided the product is in its original condition and packaging. For full details please visit East Returns

We want you to have the best customer service experience possible. Outdoor Pros offers one FREE return with our easy to use pre-paid return shipping label. For simple instructions on how to return your website purchase, or for in store returns please visit Easy Returns

As our hours sometimes change during holidays or seasons, please visit our Store Hours for our most accurate info.

Outdoorpros.ca offers a wide range of outdoor products with a focus on high quality brands of hunting and fishing supplies and outdoor apparel.