Welcome to Outdoor Pros FAQ page for quick answers to our most frequently asked questions. Don’t Know? Ask a pro, we’re happy to help.

What does Shipping cost?

Shipping is Free for most orders that are over $50 before applicable taxes. Some exceptions include firearms, bulky and over-sized items that can be shipped by Canada post, but for an additional fee. For a full breakdown of our shipping fees please visit Shipping & Ordering Info

How do I make a Return?

We want you to have the best customer service experience possible. Outdoor Pros now offers one FREE return with our easy to use pre-paid return shipping label. For simple instructions on how to return your website purchase, or for in store returns please visit Easy Returns

How do I find a Return Form?

To avoid delays in your refund or exchange, please print and complete the Outdoor Pros Return Form  and add it to your item return. 

I signed up to the Outdoor Pros newsletter but I didn’t receive the 10% promo code for my first order. I need help.

Thanks for signing up, we’re glad you joined the Outdoor Pro Team. The promo code email is automated and likely ended up in your spam folder. To help you with your first order please use promo code firstorder to save 10%. Make sure not to add spaces. Thanks.

What are your store hours?

As our hours sometimes change during holidays or seasons, please visit our Store Hours for our most accurate info.